The gold standard
Protocols from Dr. Barton Schmitt and Dr. David Thompson are widely accepted as the standard in call centers and practices
Regular updates and reviews
Reviewed and updated annually by Dr. Schmitt and Dr. Thompson, by users and by a panel of experts
Who are Dr. Barton Schmitt and Dr. David Thompson?
Dr. Schmitt is a pioneer in telephone triage and Medical Director of the Pediatric Call Center at Children’s Hospital of Colorado since 1988.
Dr. Thompson is a recognized leader in creating telephone triage protocols for adults and part-time faculty attending in the Northwestern Memorial Hospital Emergency Department.