A transcript taken from Carol Rutenberg's video The Nursing Process as the Basis for Telephone Triage. The nursing process is the basic standard of care for our profession, regardless of the specialty or the setting, but its applicability in telephone triage isn't always understood. So I'd like to share how it applies and how it [...]
A transcript taken from Carol Rutenberg's video What is Telephone Triage? Telehealth nurses use a variety of different types of modalities to provide care remotely. Under that umbrella of telehealth nursing, nurses utilize remote monitoring equipment such as blood pressure devices and cardiac monitors (eg. to track the progress of a patient with congestive heart [...]
Disposition Guidance is a new feature designed to improve patient compliance with the nurse’s plan of care. Disposition Guidance helps the nurse provide consistent and clear instructions as to where and when the patient should be seen. And your organization can even customize these instructions! For example, you can list a specific Urgent Care you [...]
If your triage nurses are scheduling an in-person visit, do they ask a series of COVID-19 screening questions? If so, you can incorporate this screening process into ClearTriage by creating your own COVID-19 screening protocol. Here’s an example of what a COVID screening protocol might look like: Example of a COVID-19 screening protocol [...]
Telemedicine visits have become an important option when scheduling patient visits with providers. Since triage nurses may recommend a visit type or even directly schedule the patient visit, they often need to decide whether an in-person visit or a video visit is appropriate. To help with this decision, ClearTriage can display specific triage questions as [...]
The following article was originally published in ViewPoint, the official newsletter of the American Academy of Ambulatory Care Nursing. We believe it shows the importance of nurse telephone triage and wanted to share it with you. It was written by Andrea Kossoudji, MBA, BSN, RN-BC, RN Care Manager, Primary Care, Mission Valley Community Based Outpatient [...]
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need to supplement their guidelines with policies specific to your organization? Or what if you want to make changes to the Fever, Cough, and Trouble Breathing [...]
The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will help by exploring the differences between the two in detail. The Basics First and foremost, if you have an after hours call center, you [...]
Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the new protocols for your nurses to use. But what happens during an update if you've previously customized one or more of the protocols? Do your [...]
Dr. Schmitt, Dr. Thompson, and their team release updates to their nurse telephone triage protocols annually based on changes in national guidelines, research reviews, and feedback from users of the protocols. ClearTriage customers received updates to the office hours protocols this week, shortly after they were released to us by the authors. So as a [...]