About Dave Schmitt

Dave Schmitt is President and Co-Founder of ClearTriage, the powerful yet easy-to-use online version of Dr. Barton Schmitt's and Dr. David Thompson's telephone triage protocols. You can reach him through the Contact Us link at the bottom of this page.

ClearTriage Quick Links

Do you want to make it easier for your nurses to sign in to ClearTriage, eliminating the need for them to remember and type in your shared Account ID and Account Password? Or do you want to record the nurse's department (or clinic or location) and use that for a more detailed breakdown in your [...]

By |2023-12-06T23:01:54+00:00December 6, 2023|

Nurse Telephone Triage and COVID-19 Protocols

ClearTriage and Schmitt-Thompson Clinical Content responded quickly to the COVID-19 pandemic early in 2020, providing nurse telephone triage protocols for COVID-19 for all ClearTriage customers and a free version of ClearTriage with just the COVID-19 protocols to support COVID-19 hotlines. We regularly updated the COVID-19 protocols over the following 3 years. This blog article details [...]

By |2023-11-10T20:14:23+00:00September 13, 2022|

COVID-19 Nurse Telephone Triage – Learning from the Data

The COVID-19 pandemic has resulted in significant changes in the volume and types of calls received by telephone triage nurses. In this article we share an analysis of how those changes have impacted ClearTriage users in order to provide insights we hope will be helpful to triage nurses and nurse managers everywhere. Overall Call Volume [...]

By |2020-04-10T21:44:29+00:00April 9, 2020|

How Many ClearTriage Subscriptions Do I Need?

In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of phone triage, you do not need a separate subscription for each individual nurse. They will share a pool of subscriptions and each nurse only uses [...]

By |2023-11-10T20:03:03+00:00November 19, 2019|

Symptom Checkers and Nurse Telephone Triage

More than 80% of Internet users have searched for health-related information. They're checking on symptoms, trying to figure out what to do or where to go. Nurse telephone triage meets this same basic need: helping people get to the right location for care at the right time. Often the best service for your patients can [...]

By |2023-11-10T20:22:14+00:00March 15, 2019|

Telephone Triage – How Does Your Practice Measure Up?

How does the breakdown of telephone triage call dispositions in your office compare with that of your peers around the country? And how do the protocols you use most frequently compare with what other offices use? While ClearTriage doesn’t store patient information, we do keep track of the protocols and dispositions our customers are using. [...]

By |2019-11-05T22:39:53+00:00August 2, 2017|

Why “Easy” Matters

Have you ever noticed how some technology seems to just be naturally easy to use? Maybe it’s your phone, your television or a favorite program on your computer. On the other hand, some of the technology in our lives can be really painful to use. In spite of this, we often manage to train ourselves [...]

By |2020-07-03T18:15:43+00:00August 27, 2016|

Telephone Triage Protocols – Script or Checklist?

Part of my job is to demo ClearTriage to interested nurses, providers and administrators. I’ll often say something like, “as you know, the Schmitt-Thompson telephone triage protocols are meant to be used as a checklist, not as a script.” I’m surprised by how many people don’t understand what I mean by this. This concept is [...]

By |2019-01-18T16:28:14+00:00March 28, 2016|