Did you know that you can send educational handouts to your patients or their caregivers directly from ClearTriage? These handouts are written by the protocol authors and can be sent by email, text, or by a link that can be shared through your EHR or patient portal. Watch this short video to see how to [...]
Disposition Guidance is a new feature designed to improve patient compliance with the nurse’s plan of care. Disposition Guidance helps the nurse provide consistent and clear instructions as to where and when the patient should be seen. And your organization can even customize these instructions! For example, you can list a specific Urgent Care you [...]
If your triage nurses are scheduling an in-person visit, do they ask a series of COVID-19 screening questions? If so, you can incorporate this screening process into ClearTriage by creating your own COVID-19 screening protocol. Here’s an example of what a COVID screening protocol might look like: Example of a COVID-19 screening protocol [...]
Telemedicine visits have become an important option when scheduling patient visits with providers. Since triage nurses may recommend a visit type or even directly schedule the patient visit, they often need to decide whether an in-person visit or a video visit is appropriate. To help with this decision, ClearTriage can display specific triage questions as [...]
The following article was originally published in ViewPoint, the official newsletter of the American Academy of Ambulatory Care Nursing. We believe it shows the importance of nurse telephone triage and wanted to share it with you. It was written by Andrea Kossoudji, MBA, BSN, RN-BC, RN Care Manager, Primary Care, Mission Valley Community Based Outpatient [...]
Summary: If you are using the ClearTriage integration with Office Practicum and can't copy call notes from ClearTriage to OP on one or more computers, you will need to change a security setting in Internet Explorer on each of those computers. Details: The ClearTriage button on the OP Message screen launches ClearTriage in an Internet [...]
Summary: If you are using Internet Explorer to access ClearTriage, you may need to change a security setting in Internet Explorer in order to successfully copy from ClearTriage into your EHR. Details: If you or any of your team are using Internet Explorer AND are receiving errors when trying to copy call notes from ClearTriage [...]
The COVID-19 pandemic has resulted in significant changes in the volume and types of calls received by telephone triage nurses. In this article we share an analysis of how those changes have impacted ClearTriage users in order to provide insights we hope will be helpful to triage nurses and nurse managers everywhere. Overall Call Volume [...]
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need to supplement their guidelines with policies specific to your organization? Or what if you want to make changes to the Fever, Cough, and Trouble Breathing [...]
In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of phone triage, you do not need a separate subscription for each individual nurse. They will share a pool of subscriptions and each nurse only uses [...]