Here are two documents that can help answer that question. Please contact support if you need additional information.
What is the evidence behind the Schmitt-Thompson protocols?
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About the Author: ClearTriage
ClearTriage is the leading online decision support tool for telephone triage nurses in ambulatory practices and clinics. It is a powerful yet extremely easy-to-use online version of telephone triage protocols from Dr. Barton Schmitt and Dr. David Thompson.