SCHMITT-THOMPSON PROTOCOLS

Gold Standard

THE GOLD STANDARD

ClearTriage uses the Schmitt-Thompson telephone triage protocols (also known as telephone triage guidelines), which are widely accepted as the standard for telephone triage care. Dr. Schmitt’s and Dr. Thompson’s books are published by the American Academy of Pediatrics (AAP) and in their 15th and 3rd editions, respectively. The vast majority of pediatric practices in the United States use the pediatric version of this book as their telephone triage guide.

The related Schmitt-Thompson After Hours telephone triage guidelines are used by more than 90% of medical triage call centers in North America. They reduce unnecessary ER visits and are an important strategy in health care reform.

REGULAR UPDATES AND REVIEWS

Dr. Schmitt and Dr. Thompson review and update each of the existing triage protocols and care advice on a yearly basis. Their review includes input from users, quality improvement projects, research, literature reviews and feedback from review panels with experience in telephone triage. These panels are comprised of triage nurses, specialty nurses, call center medical directors, primary care physicians, emergency physicians and physician specialists.

Approximately 15 new protocols are also developed each year using an evidenced-based and referenced process.

Regular Updates

WHO IS DOCTOR SCHMITT?

Barton Schmitt
Barton Schmitt, MD, FAAP wrote the first book on pediatric telephone triage in 1980. He is a practicing pediatrician and has served as the Medical Director of the Pediatric Call Center at Children’s Hospital of Colorado since 1988. This call center covers evening and weekend calls for over 500 pediatricians and family physicians, more than 100 of which use ClearTriage while their practices are open.

  • Professor of Pediatrics at the University of Colorado School of Medicine
  • Director of General Consultative Services at Children’s Hospital Colorado and attending physician in Child Health Clinic
  • Author of three integrated sets of clinical content for use in software:
    • Pediatric Telephone Triage Protocols / Guidelines for after-hours triage/advice nurses
    • Pediatric Telephone Triage Protocols / Guidelines for office-hours triage/advice nurses
    • Pediatric Symptom Checker, triage and care guides for parents that are used in hundreds of websites and dozens of smartphone apps
  • Author of more than 100 articles and books for physicians, nurses, and parents
    • The first book on pediatric telephone triage (Pediatric Telephone Advice, 1980), currently in its 3rd edition
    • The first computerized pediatric telephone triage algorithms (NHES, 1994), currently in their 20th edition
    • Telephone triage book for office practices (Pediatric Telephone Protocols), published by the AAP and currently in its 15th edition
    • Two award-winning child care books for parents: Your Child’s Health and My Child is Sick!

Honors: Received the AAP C. Anderson Aldrich award for contributions in Child Development in 1994. Received the AAP Education award for contributions in Pediatric Education in 2004.

WHO IS DOCTOR THOMPSON?

David Thompson, MD, FACEP is board certified in both Internal Medicine and Emergency Medicine. He serves as part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. He also serves as Chief Medical Information Officer for ECI Healthcare Partners, providing strategic guidance and leadership in the areas of technology, medical coding, compliance and education.

  • Strong interests in the areas of telephone triage, quality improvement, and patient satisfaction, including:
    • Benchmarking work with medical call centers, aggregating data from more than 5 million telephone triage calls
    • Chair and/or member of hospital-based and national quality assurance committees
    • Development of databases and educational tools to promote quality improvement for medical call centers and emergency departments
  • Author of three integrated sets of clinical content for use in software:
    • Adult Telephone Triage Protocols / Guidelines for after-hours triage/advice nurses
    • Adult Telephone Triage Protocols / Guidelines for office-hours triage/advice nurses
    • Adult Symptom Checker, self-triage and self-care guides that are used in dozens of smartphone apps and websites
  • Author of Adult Telephone Protocols which is published by the AAP and currently in its 3rd edition
  • Author of numerous medical articles, with several in two fields of special research interest to him: patient satisfaction and chief complaint coding
  • Lecturer in the areas of telephone triage, professional coding, quality improvement, and patient satisfaction
David Thompson