HOW CAN WE HELP YOU?
We have a variety of resources below to help you out. But if you don’t find what you need, we’re available by phone or by email and are happy to talk to you! Our regular phone hours are 8 am – 6 pm Mountain Time, Monday through Friday.
Call us at 800-755-3545 or
Email Us
Video Library
Seventeen short videos each demonstrating a specific feature in ClearTriage. The initial videos are a great start for new users of ClearTriage, the advanced videos are perfect for seasoned users and triage supervisors.
Six short videos about key concepts in telephone triage including the use of the nursing process and common clinical pitfalls. By Carol Rutenberg, MNSc, RN-BC, C-TNP, nationally-recognized author and speaker on the topic of nurse telephone triage.
Written Resources
This periodic newsletter for telephone triage nurses from Dr. Schmitt and Dr. Thompson provides a wealth of insight into clinical issues and telephone triage best practices.
Indexes listing the telephone triage protocols available in the different versions of ClearTriage, perfect for nurses learning to quickly find the most appropriate protocol.
Our blog contains detailed interviews with some of our customers. These articles can provide ideas and inspiration for how your clinic handles triage calls.
We’ve gathered answers to some of the questions that we are commonly asked about ClearTriage including evidence behind the protocols and how you get the annual clinical updates to the protocols.
Our complete blog contains articles discussing a legal perspective on documentation options, telemedicine integration, customization capabilities, business reasons for offering nurse triage, and more.