Single Sign-On (commonly referred to as "SSO") is functionality that allows your nurses to open ClearTriage without having to sign in with your Account ID and Account Password. This makes it easier for your nurses to open ClearTriage and can provide centralized IT control over who has access to ClearTriage. ClearTriage offers four SSO options: [...]
Summary: If you are using the ClearTriage integration with Office Practicum and can't copy call notes from ClearTriage to OP on one or more computers, you will need to change a security setting in Internet Explorer on each of those computers. Details: The ClearTriage button on the OP Message screen launches ClearTriage in an Internet [...]
Summary: If you are using Internet Explorer to access ClearTriage, you may need to change a security setting in Internet Explorer in order to successfully copy from ClearTriage into your EHR. Details: If you or any of your team are using Internet Explorer AND are receiving errors when trying to copy call notes from ClearTriage [...]
In our first blog article in this series we covered On-Call Hub from Heavy Technology Group, an online call management platform that works with ClearTriage to provide an easy-to-use solution for after hours telephone triage services. This is typically our first recommendation for an after hours service looking for their first electronic triage [...]
Can ClearTriage provide the Schmitt-Thompson protocols for an after hours nurse telephone triage service? That’s an interesting question. Interesting because the majority of ClearTriage customers, whether taking calls during the day or 24/7, are storing call notes in their EHR or a similar system designed to store patient information. In fact, our customers [...]
With over 50 million Spanish speakers, the United States now has the second-largest Spanish-speaking population in the world, after Mexico. While many Spanish speakers also speak English, only half self-identify as speaking English "very well". These numbers are hard to ignore, as is their impact on the delivery of healthcare in primary care settings. Studies [...]
We are very excited to announce the ability to fully customize the Schmitt-Thompson protocols in ClearTriage! Customization has been one of our most-requested features over the years, but we realized early on that it was a complicated problem and would be difficult to solve while maintaining the usability and simplicity our customers have come to [...]