Does your practice have patients who frequently call over the weekend? Would a decrease in these calls help make the weekend more pleasant for your on-call clinicians? Consider having your nurse triage staff call these patients on Thursdays or Fridays to check in and see if they are having any symptoms, need prescription refills or [...]
We were grateful to be able to spend time talking about the legal aspects of documenting a nurse telephone triage call with Barbara Hansen, Legal Nurse Consultant with Medical Resource Network. We hope it's interesting and informative for you! Here’s an overview of our conversation: Barbara’s Background The Purpose of Clinical Documentation Clear, Concise and [...]
In this conversation with Paul D. Vanchiere, MBA of Pediatric Management Institute, we explore the financial implications of practices and clinics offering nurse telephone triage. ClearTriage: It’s exciting to be able to talk with you today about telephone triage from a practice management perspective! So far in our blog articles we’ve interviewed nurses and other [...]
This interview shares the perspective of Audra Bailey, Clinical Manager in charge of nurse triage at Advanced Pediatric Associates, a large multi-location pediatric practice in the suburbs of Denver. The triage department is staffed by dedicated triage nurses working in a small daytime call center at a separate office from their practice sites. Here’s an [...]
In this interview we talk with Chris Phillips, RN, BSN, CCM, CPHQ and Lead Care Manager for Privia Health’s Care Advice Line. Chris has implemented ClearTriage within 2 large ACOs as part of their population health strategies. The first was a multi-hospital system; Privia Quality Network is more PCP-centric with close to 1600 physicians across [...]
This is the second in a series of articles introducing you to some of our customers. We all learn and grow from sharing in the experiences of others, we hope you find this interview helpful. The conversation is with Kate Surbaugh, RN, Clinical Nurse Manager for Sawtooth Mountain Clinic. Here’s an overview of the topics [...]
We’d like to start introducing some of our customers and let them share their triage experiences. We hope these interviews will give you insight into different ways people manage telephone triage and provide ideas for improving your own triage. Our first interview in the series is with Claire Olgren, MD and Kathy Hickey, RN of [...]