EASY AND FAST
FINISH CALLS IN LESS TIME
We won’t make promises we can’t keep – any change in your process can take time to get used to. But our users report that they are faster taking calls with ClearTriage than without it after just two weeks, letting them get more done in a day.
FIND THE RIGHT PROTOCOL QUICKLY
Start typing a protocol name or symptom and ClearTriage instantly displays just the results you need, while you type. Details about each protocol are conveniently displayed on the same screen, letting you quickly identify and choose the best protocol for your patient.
TRIAGE QUESTIONS GROUPED BY DISPOSITION
Using Dr. Schmitt’s breakthrough approach of grouping questions by disposition, telephone triage questions can be quickly scanned. Only the first positive question needs to be selected, allowing the nurse to quickly identify the correct disposition and provide high quality advice with confidence.
LEARN IN JUST THREE MINUTES
ClearTriage was designed to be simple and intuitive. Our experienced software team regularly works with both new and experienced telephone triage nurses to measure and improve ClearTriage. The result is telephone triage software that is unbelievably easy to learn and use!
GREAT CONTENT
MORE PROTOCOLS THAN THE BOOKS
ClearTriage has up to 508 protocols, more than 200 of which are not available in the print versions. These include Ear Piercing Questions, Eye Swelling, Hair Loss, Hoarseness and four Sleep Problems protocols. Plus 14 additional protocols for follow up calls.
KNOW YOU’RE USING THE LATEST CONTENT
Have confidence that you are using the latest telephone triage protocols. Books can be out of date soon after they are printed. ClearTriage content is updated every year. Urgent updates are released as they are needed. How old is that book you’re using?
SEND CARE ADVICE HANDOUTS
You explain care advice to the caller but know they won’t remember everything. Now you can send After Care Instructions in a text message or email directly to the caller. These handouts are written by Dr. Schmitt and Dr. Thompson and are peer-reviewed, concise, and match the advice recommendations in the protocols.
PROTOCOLS FOR 98% OF YOUR TRIAGE CALLS
The Schmitt-Thompson protocols have been shown in studies to cover more than 98% of the triage calls to a typical ambulatory care practice or nurse call center. To see what’s covered, explore these indexes of the standard office hours protocol set and the more comprehensive after hours protocol set.
SIMPLE SETUP
WORKS WITH ANY EHR
ClearTriage automatically prepares comprehensive yet concise call notes that can be pasted into any EHR system without a complicated integration. ClearTriage is being used with Epic, Greenway, Allscripts, Office Practicum, athenahealth, PCC, NextGen, eClinicalWorks, GE Centricity, Cerner and more!
NO INSTALLATION REQUIRED
ClearTriage is web-based and runs in the cloud, which means there is no software to install. And our simple copy/paste interface doesn’t require an expensive or time-intensive IT project to get working with your EHR. Just open a browser and you’re ready to take calls today!
ACCESSIBLE ANYWHERE
Need to handle telephone triage calls from home when weather closes the practice? Have a new telephone triage nurse studying the protocols at home? ClearTriage can be run from any computer with an Internet connection.
SO MUCH MORE!
DRUG DOSAGES
Up-to-date dosage tables are available for four common pediaatric OTC drugs including acetaminophen, ibuprofen and diphenhydramine. Easily find the correct dosage based on age/weight and formulation. Then click on the recommended dosage to include it in your call notes. (Available for Pediatric protocols only.)
DOCUMENTATION OPTIONS
While we provide recommendations on the most efficient and effective way to document triage calls, we understand that one size does not fit all. ClearTriage has 2 ways to document your triage and 3 ways to document your care advice. Whether your practice prefers to capture detailed question responses and care advice instructions or keep things simple and concise, ClearTriage has a solution.
TAKE YOUR ENTIRE CALL IN CLEARTRIAGE
ClearTriage provides a simple 3-step display of the Schmitt-Thompson protocols. The Call Notes section is always visible for recording caller and symptom information. The entire call can be handled in ClearTriage so you can focus on your patient.
ENJOY REGULAR UPDATES AND NEW FEATURES
We believe we have the easiest to use and most powerful telephone triage software available for your practice. But we also know it can be even better and we are constantly working to improve ClearTriage. We are committed to listening to and learning from our customers to regularly provide new features and other enhancements that you will love. These improvements are included with your subscription, so you get them automatically with nothing to buy and nothing to install.