College Health Telephone Triage
In 2022 we compiled a list of the top 10 protocols used by college health organizations based on data from…
In the World of Healthcare, Having a Reliable Partner for Telephone Triage Is Essential
Whether in a call center, private practice, or clinic, we understand the incredible value skilled nurses bring to telephone triage. We know the right partner can ensure consistent and efficient care advice on every call – day or night. ClearTriage supports the nurse triage process with an easy-to-learn, easy-to-use software platform powered by Schmitt-Thompson clinical content.
With ClearTriage, nurses have what they need to make informed decisions quickly, elevating the quality of care in every telephone triage interaction.
Why Nurses
Love ClearTriage
Supports the Nursing Process
Intuitive User Interface
Trusted Schmitt-Thompson Protocols
Evidence-based Care Advice
Comprehensive Training and Support
Streamline Calls With Faster Documentation
Why Leaders
Love ClearTriage
Consistency and Efficiency of Triage Calls
Enhanced Patient Safety
Works With Any EHR
Fully Customizable
Detailed Reporting
Training & Support
Meet ClearTriage
One product. Many options.
We offer a variety of options to suit a wide range of healthcare organizations and operating hours:
Adult, Pediatric, or Family Protocols
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Office Hours or After Hours Protocols
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Monthly or Annual Pricing
Optional Integrations
ClearTriage works out-of-the-box with any EHR or patient record system. Custom integrations are also available.
Salesforce
We offer a Lightning Web Component to easily integrate ClearTriage into your Salesforce application.
Embed
Host ClearTriage in any web or other software application, providing integrated access to world-class nurse triage software.
Office Practicum or AthenaHealth
These two EHR partners allow your nurses to launch ClearTriage from within their software.
SSO
Single Sign-On options are available. Read our SSO Options article to learn more.
FAQs
Telephone triage is a specialized process where nurses assess patient symptoms over the phone, prioritizing and referring a caller to the appropriate level of care. Triage nurses assess the patient over the phone to identify the nature and urgency of their health concern.
Triage calls are symptom-based and time-sensitive, differing from non-triage calls that handle a patient’s ongoing care management. Telephone triage involves critical thinking and many nurses utilize decision support software like ClearTriage to assist them with their assessment process. The goal is to provide safe, cost-effective care, guiding patients to the right services based on their immediate health needs.
Nurse triage protocols are standardized guidelines used by nurses during the triage process to assess a patient’s symptoms and determine the appropriate level of care. These protocols provide a systematic approach to evaluating the urgency and severity of a patient’s condition based on their reported symptoms and medical history.
Nurse triage protocols are designed to assist nurses in making consistent and evidence-based decisions when providing telephone triage services. The protocols take into account various factors, such as the nature of symptoms, risk factors, and specific patient populations.
The specific content and structure of nurse triage protocols may vary depending on the organization or software used. ClearTriage uses Schmitt-Thompson protocols, which are widely accepted as the gold standard for telephone triage protocols throughout North America.
Choosing the right nurse triage software for your organization is a big decision. That’s why we offer a 30-day free trial for ClearTriage, letting you test it in real-world conditions with your data and patients.
ClearTriage is nurse-friendly, completely customizable, and works with your existing EHR without any IT setup. But what truly distinguishes us is our supportive team of healthcare and technology professionals. We’re committed to merging advanced technology with quality healthcare, making ClearTriage not just a tool, but a trusted partner in your patient care journey.
Implementing ClearTriage is super easy! Simply sign-up for a free trial and start using it right away. Our implementation team will check-in with you to answer any questions you may have and share helpful tips to get the most out of ClearTriage. We also offer advanced integrations and customization options to ensure ClearTriage works exactly the way you need it. Just ask!
ClearTriage provides a wide range of common, administrative, and other reports to assist healthcare leaders in making informed decisions about their phone triage operations. Popular reports include the “Protocols Used” report, which tracks the frequency of protocol usage and patient concerns, and the “Dispositions Used” report, which monitors patient outcomes.
Alongside these, ClearTriage offers numerous other detailed reports ready for immediate use at no additional cost to you. For more detailed information about our comprehensive reporting capabilities, please visit our blog.
Nurse Triage Protocols for Your EHR
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