Carol Rutenberg’s Telephone Triage Videos

Educational videos with training from Carol Rutenburg, a nationally recognized telephone triage expert and author of The Art and Science of Telephone Triage.

Video Training Featuring Carol Rutenberg

Telephone triage nursing can be one of the most sophisticated and potentially high-risk forms of nursing practiced today. Success in this role depends on the use of critical thinking and the nursing process, understanding how to effectively use decision support tools like ClearTriage, and how to appropriately document triage calls.

To support triage nurses everywhere, we offer these short videos by Carol Rutenberg, MNSc, RN-BC, C-TNP. We’ve seen Carol present to enthusiastic audiences at a variety of conferences and are proud to sponsor this series that captures some of the key elements in her teachings.

If you don’t know Carol, she is a nationally recognized expert, speaker and author in the field of telephone triage. She is the primary author of the AAACN-endorsed book The Art and Science of Telephone Triage. In addition to the free videos below, Carol’s training is also the basis for the American Academy of Ambulatory Care Nursing’s Telephone Triage Course which is available for purchase and eligible for 17.5 continuing education hours.

What Is Nurse Telephone Triage?

The Nursing Process as a Basis for Telephone Triage

Appropriate Use of Decision Support Tools

Documentation of the Telephone Triage Encounter

Common Pitfalls in Telephone Triage, Part 1

Clinical Pitfalls in Nurse Telephone Triage Part 2