Protocols support nurses in providing safe, standards-based telephone triage to patients. The Schmitt-Thompson protocol logic has been reviewed and refined by over 200 community physicians, subspecialists and triage nurses. Their protocols are currently used in over 400 health systems and health plans and an additional 10,000 physician practices. They have been used safely in literally hundreds of millions of calls.
Consistency of both process and documentation give your practice a more defensible position if something was to go wrong. ClearTriage provides simple practice-level choices that let you define your process and enforce that level of documentation.
Efficiency and Focus
The protocols are discrete sets of questions and advice that address specific patient complaints. This structure allows for shorter call times.
Decision Support Tool
Telephone triage protocols are not meant to turn triage nurses into robots. They provide a checklist, a decision support system. When combined with the triage nurse’s skills, experience and judgment, they produce exceptional results for patients. In other words, they are a guideline rather than a script.
Recommended by the AAACN
In Standard 15 of the American Academy of Ambulatory Care Nursing’s “Scope and Standards of Practice for Professional Telehealth Nursing”, the AAACN recommends that all nurses taking telephone triage calls use clinical decision support tools such as protocols to ensure delivery of consistent advice and triage.