Nurses Are The Real-Life Superheroes of Healthcare
But even superheroes need a sidekick. Nurses work tirelessly to achieve optimal patient outcomes, particularly in the demanding field of telephone triage. ClearTriage steps in as that reliable ally, offering the support every healthcare hero deserves.
The AAACN recommends the use of tools like ClearTriage to support the nurse telephone triage process.
A Comprehensive Telephone Triage Support Tool
ClearTriage makes it easy for nurses to quickly select the most appropriate telephone triage protocol. After capturing an initial assessment note, the nurse simply enters the chief complaint to search for a protocol. With instant access to up-to-date clinical resources including first aid information, initial assessment questions, and background information on the selected symptom, nurses have all of the information they need to begin their triage.
Once the nurse has selected one of the hundreds of Schmitt-Thompson protocols, they use the triage questions as a checklist to thoroughly assess the patient and quickly determine the most appropriate disposition (such as Go to ED, See Provider Today, or Home Care). The checklist allows the nurse to safely and consistently rule out potential complications, then get the patient to the right care at the right time.
Telephone triage often includes patient education. ClearTriage and the Schmitt-Thompson protocols make this easy with care advice that the nurse uses to educate the caller including warning signs that would be reasons to call back. Optionally, the nurse can reinforce the teaching with a care advice handout that can be emailed or texted to the caller.
At the end of the triage call, the nurse copies and pastes a call note from ClearTriage into their EHR or call management system, saving the nurse time and making documentation a breeze. ClearTriage’s copy and paste mechanism is being used with more than 100 EHRs with no IT integration required.
Office Hours Pricing Plans
Includes 259 Pediatric Triage Protocols
by Dr. Barton Schmitt
Includes 260 Adult Triage Protocols
by Dr. David Thompson
Includes 519 Adult and
Pediatric Triage Protocols
*Pricing based on the number of telephone triage nurses (or other staff) using ClearTriage at the same time.
ClearTriage also offers After Hours pricing for evening or overnight calls.
No email or sign-up required, walk step-by-step through a sample call, and even append notes to a test patient in your own EMR!
Start enhancing patient care TODAY with unlimited access to everything ClearTriage has to offer.
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The Schmitt-Thompson protocols are the most widely used telephone triage protocols, relied on by nurses and call centers to handle over 25 million calls a year. Developed by Dr. Barton Schmitt and Dr. David Thompson, the protocols are evidence-based and peer reviewed annually to ensure their accuracy.
The AAACN recommends the use of clinical decision support tools such as ClearTriage to support the telephone triage process and enhance the consistency and efficiency of calls.
“ClearTriage is a phenomenal program that has streamlined our approach to triage as well as made it more consistent. The result is that we can work faster and with greater accuracy which is beneficial to both the clinic and the patient. Plus the education and handouts reduce the likelihood that patients will call back because they get very clear home care advice and reasons to call back.”
“We chose ClearTriage to provide protocols for the nurses in my after hours telephone triage company. We service over 750 pediatricians nationwide so it was imperative that we have a service that was reliable and could integrate into our current system. ClearTriage exceeded my expectations and my only regret is that I didn’t find them sooner. You will not find a company that offers the level of service that they provide. They go above and beyond and truly care about their product.”
“ClearTriage has proven to be an invaluable asset to our program, demonstrating exceptional functionality and ease of use for our nursing staff. Our nurses have a lot of confidence in the reliability of the protocols it employs. Honestly, we couldn’t be happier.”
“ClearTriage has been a great tool for training new nursing staff to phone triage and an efficient way for seasoned nursing staff to document a call and advice provided with minimal typing. The training materials outline not only how to use ClearTriage but phone triage concepts & suggested phrasing formats. The manual is outstanding; we provide new nursing staff members a copy. ClearTriage has been the easiest 3rd party product we have used through Athena. I recommend it for any pediatric office.”
“ClearTriage is an incredible tool that allows our clinical staff to have access to evidence-based protocols and document interactions with our families efficiently. The rationales throughout the protocols have been a valuable training tool for new staff. Our providers appreciate the ability to customize protocols and the updates that are pushed out periodically. It has been a wonderful addition to our practice.”
“Our call center is fairly new but very robust as we serve over 50,000 patients! We currently have 6 extremely well-seasoned nurses that work in the call center and triage all day. Since we implemented ClearTriage software it has streamlined our workflows and processes which has created a higher standard of care for our patients! We have been extremely satisfied with this product that offers evidenced-based protocols and is seamless to use, our nurses could not live without it!”
“ClearTriage provides clear, accurate information that is easy to access while on the phone with a parent. ClearTriage has taken the guess work out of my phone triage, simplified my day and given me confidence.”
