ClearTriage Privacy Policy

Last updated: 9/15/2020


ClearTriage (the “Service”) is a web-based, cloud-hosted decision support tool for telephone triage nurses. It provides access to the industry-standard Schmitt-Thompson telephone triage protocols and assists with the documentation of triage calls.

The most important thing to know about the Service is that it does not store patient information. Although it assists with the documentation of triage calls, this process happens locally on your computer and a summary is transferred to your EMR or other system storing patient records via copy and paste. The patient’s name and demographic information, information typed into the free-text documentation box, and specific care advice plans are not sent to our servers nor stored in our software.

Your use of the Service is governed by our Terms of Use agreement:

Information We Collect and Receive

When you sign in and use the Service, we collect your name, account ID, and password to authorize your access and initiate your session. We use cookies and similar technology to keep track of your session.
Your browser or device may tell us, and we may collect:

  • Your browser type;
  • Language preference;
  • The time and date of your session;
  • Internet Protocol (IP) address (which may tell us generally where you are located); and
  • The type of device or system you are using.

We may also partner with Google Analytics to facilitate the above tracking through the use of first-party and third-party cookies. We do not use Google Analytics advertising features within the Service.

As you use the Service, we may collect some of your selections in the forms that make up the Service, as well as audit information about changes you make to your account. The specific data that is stored is detailed in the Recording and Use of Information section of our Terms of Use agreement:

Neither the Service nor Google Analytics stores patient information including the free form text you enter during the triage process.

How We Use Information

The data we retain is used for the furtherance of our legitimate interests in operating the Service and business. Specifically, we use the information we retain:

  • For your reporting;
  • For our monitoring of the Service; and
  • To comply with any applicable law, legal process, or regulation.

In addition, we may also de-identify your information, then use and disclose de-identified information for any purpose whatsoever including improving our products or creating comparative reports for all users of the Service to compare their usage with that of their peers in aggregate.

Access to Information

Only administrative users of your account and our administrators have access to the information we retain.

Information Retention

We retain your information in perpetuity.

Information Protection

We take information security very seriously. We work diligently to protect information you provide from loss, misuse, and unauthorized access or disclosure. Your information is encrypted both during transmission and at rest and is backed up nightly. It is hosted in ISO 27001 and FISMA certified data centers.

Given the nature of communications and information processing technology, we cannot guarantee that information during transmission through the internet or while stored on our systems will be absolutely safe from intrusion by others.

When you click on a link to a third-party site, you are leaving our site and we do not control or endorse what is on the third-party site.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve which make changes necessary, or we may change our services or business.

Relationship to Other Agreements

Your use of the Service is subject to your acceptance of the ClearTriage Terms of Use or another, similar usage agreement. To the extent that anything in this policy addresses something we have agreed to in another such document, the terms in that document take precedence over this policy.

Contact Us

If you have any questions about this Privacy Policy or privacy concerns, you may contact us at 800-755-3545 or at