A Medical Call Center Is Only as Good as Its Decision Support Tools Empower It to Be

Difficult to use software. Inconsistent documentation. Non-standardized, informal triage protocols. All these things make it hard for your triage nurses to manage calls for multiple clinics, practices, and hospitals—all with their own standards and expectations for high-quality telephone triage and patient care.

With great decision support software built on gold-standard protocols, it’s easy for your staff to do their best work.

Turn Your Healthcare Call Center into an Efficient Telephone Triage Powerhouse

With hundreds of peer-reviewed and nationally accepted Schmitt-Thompson telephone triage protocols at their fingertips, ClearTriage keeps your telephone triage nurses on the same page and empowers them to deliver top-notch care to your patients quickly and efficiently—even in high-pressure situations.


Gold-Standard Schmitt-Thompson Guidelines with Powerful Customization


Standardized, Real-Time Documentation That Works with Any EHR


Detailed Reporting for Additional Call Center Insight and QI Projects

How ClearTriage Elevates Your Call Center

Provide the Same High Standard of Care

Communicate Efficiently With Providers and Practices

Focus Exclusively on the Patient, Not the Software

Watch our three-minute demo and find out just how easy it is to transform your call center triage process:

Choose the Right Schmitt-Thompson Protocols for Your Call Center

Provide the right level of care for any patient in any situation! Whether your nurse triage staff takes calls during office hours or 24/7 for pediatric, adult, or family practices, ClearTriage puts all of the protocols you need right at their fingertips.

CLEARTRIAGE PEDS

OFFICE HOURS

$49mo/user

Per Concurrent User*

Volume discounts available

Includes 259 Pediatric Triage Protocols
by Dr. Barton Schmitt

AFTER HOURS

$195mo/user

Per Concurrent User*

Volume discounts available

Includes 364 Pediatric Triage Protocols
by Dr. Barton Schmitt

CLEARTRIAGE ADULT

OFFICE HOURS

$49mo/user

Per Concurrent User*

Volume discounts available

Includes 260 Adult Triage Protocols
by Dr. David Thompson

AFTER HOURS

$195mo/user

Per Concurrent User*

Volume discounts available

Includes 434 Adult Triage Protocols
by Dr. David Thompson

CLEARTRIAGE FAMILY

OFFICE HOURS

$69mo/user

Per Concurrent User*

Volume discounts available

Includes 519 Pediatric and
Adult Triage Protocols

AFTER HOURS

$240mo/user

Per Concurrent User*

Volume discounts available

Includes 798 Pediatric and
Adult Triage Protocols

* Concurrent users is the number of nurses who are using ClearTriage at the same time.

See For Yourself the Difference ClearTriage Makes

Healthcare Contact Center Triage Resources

Office Hours Adult and Pediatric Indexes

These Office Hours indexes are organized in anatomical groups, making it easy to review the protocols available for your triage nurses. Visit our Indexes Page see the full list of indexes, including After Hours Anatomical Indexes.

Adult Anatomical Protocol Index
Pediatric Anatomical Protocol Index

Office Hours Specialty
Indexes

Protocols available for specialty care cover a wide range from obstetric protocols for women’s health to protocols for chronic conditions and health issues for older patients. Visit our Indexes Page see the full list of indexes, including After Hours Specialty Indexes.

Women’s Health Protocol Index
Adult Behavioral Health Index
Pediatric Behavioral Health Index
Chronic Disease Protocol Index
Older Adult Protocol Indexes

Customer
Interview

Privia Health is a physician practice management and population health company that switched to ClearTriage for its triage team and achieved 24/7 care management for patients across their entire network of hospitals and medical centers.

Read Our Interview with Privia Health

Empower Your Triage Nurses with the Best Decision Support Software on the Market

ClearTriage makes it easier for your healthcare call center triage nurses to use their skills and expertise to their full potential.

Want More Information About ClearTriage for Hospital and Healthcare Call Centers?

Have questions about our Schmitt-Thompson protocols or ClearTriage? We’re happy to answer them!