Here are PDFs of the protocols available in ClearTriage and in the free COVID-19 version of ClearTriage, shared with the permission of Schmitt-Thompson Clinical Content: Current Adult COVID-19 Protocols Current Pediatric COVID-19 Protocols Changes in the Adult COVID-19 Protocols since the last version Changes in the Pediatrics COVID-19 Protocols since the last [...]
Summary: If you are using the ClearTriage integration with Office Practicum and can't copy call notes from ClearTriage to OP on one or more computers, you will need to change a security setting in Internet Explorer on each of those computers. Details: The ClearTriage button on the OP Message screen launches ClearTriage in an Internet [...]
Summary: If you are using Internet Explorer to access ClearTriage, you may need to change a security setting in Internet Explorer in order to successfully copy from ClearTriage into your EHR. Details: If you or any of your team are using Internet Explorer AND are receiving errors when trying to copy call notes from ClearTriage [...]
In the last few months it’s likely that you have been providing a significant portion of your healthcare through online video visits. Adopting telemedicine technology if you didn’t already have it, figuring out new reimbursement rules and scheduling patterns, and just becoming effective at caring for your patients without being in the same room have [...]
The COVID-19 pandemic has resulted in significant changes in the volume and types of calls received by telephone triage nurses. In this article we share an analysis of how those changes have impacted ClearTriage users in order to provide insights we hope will be helpful to triage nurses and nurse managers everywhere. Overall Call Volume [...]
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need to supplement their guidelines with policies specific to your organization? Or what if you want to make changes to the Fever, Cough, and Trouble Breathing [...]
In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of phone triage, you do not need a separate subscription for each individual nurse. They will share a pool of subscriptions and each nurse only uses [...]
The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will help by exploring the differences between the two in detail. The Basics First and foremost, if you have an after hours call center, you must [...]
In our first blog article in this series we covered On-Call Hub from Heavy Technology Group, an online call management platform that works with ClearTriage to provide an easy-to-use solution for after hours telephone triage services. This is typically our first recommendation for an after hours service looking for their first electronic triage [...]
Can ClearTriage provide the Schmitt-Thompson protocols for an after hours nurse telephone triage service? That’s an interesting question. Interesting because the majority of ClearTriage customers, whether taking calls during the day or 24/7, are storing call notes in their EHR or a similar system designed to store patient information. In fact, our customers [...]