After Hours or Office Hours – Which Protocols Are Right for You?

The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will help by exploring the differences between the two in detail. The Basics First and foremost, if you have an after hours call center, you must [...]

By |2019-10-10T17:17:38+00:00October 10th|

ClearTriage for After Hours Triage Services – Part 2 of 2

In our first blog articlein this series we covered On-Call Hub from PQC Tech, an online call management platform that works with ClearTriage to provide an easy-to-use solution for after hours telephone triage services. This is typically our first recommendation for an after hours service looking for their first electronic triage system. However, [...]

By |2019-09-05T19:35:48+00:00September 4th|

ClearTriage for After Hours Triage Services – Part 1 of 2

Can ClearTriage provide the Schmitt-Thompson protocols for an after hours nurse telephone triage service? That’s an interesting question. Interesting because the majority of ClearTriage customers, whether taking calls during the day or 24/7, are storing call notes in their EHR or a similar system designed to store patient information. In fact, our customers [...]

By |2019-09-05T19:35:10+00:00August 28th|

Symptom Checkers and Nurse Telephone Triage

More than 80% of Internet users have searched for health-related information. They're checking on symptoms, trying to figure out what to do or where to go. Nurse telephone triage meets this same basic need: helping people get to the right location for care at the right time. Often the best service for your patients can [...]

By |2019-03-25T19:31:18+00:00March 15th|

Annual Updates Part Two – Your Customizations

Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the new protocols for your nurses to use. But what happens during an update if you've previously customized one or more of the protocols? Do your [...]

By |2019-06-21T19:25:43+00:00October 30th|

Annual Updates Part One – Publishing is Easy!

Dr. Schmitt, Dr. Thompson, and their team release updates to their nurse telephone triage protocols annually based on changes in national guidelines, research reviews, and feedback from users of the protocols. ClearTriage customers received updates to the office hours protocols this week, shortly after they were released to us by the authors. So as a [...]

By |2019-06-21T19:26:04+00:00October 26th|

Tuck-In Calls in Primary Care

Does your practice have patients who frequently call over the weekend? Would a decrease in these calls help make the weekend more pleasant for your on-call clinicians? Consider having your nurse triage staff call these patients on Thursdays or Fridays to check in and see if they are having any symptoms, need prescription refills or [...]

By |2019-01-16T23:13:38+00:00July 11th|

Sample Triage-to-Telemedicine Protocols

We’re happy to see that some of you have started using the triage-to-telemedicine feature we released a couple weeks ago! You’re marking triage questions as “Video Visit Eligible” in order to prompt your nurses to offer a video visit to those callers. However, we’re also hearing from some of you that you’re not sure where [...]

By |2019-03-18T15:27:20+00:00June 10th|

Is Your Practice Accessible to Spanish-Speaking Patients?

With over 50 million Spanish speakers, the United States now has the second-largest Spanish-speaking population in the world, after Mexico. While many Spanish speakers also speak English, only half self-identify as speaking English "very well". These numbers are hard to ignore, as is their impact on the delivery of healthcare in primary care settings. Studies [...]

By |2019-01-16T23:13:38+00:00June 4th|

Connecting Telemedicine and Nurse Telephone Triage

Telemedicine (using technology to provide healthcare at a distance) is a hot topic these days. And while nurse telephone triage is one of the earliest forms of telemedicine, what’s making news is remote video visits. Or more specifically, patients and providers having video conversations using smartphones, computers, or specialized equipment. However, with all of the [...]

By |2019-01-16T23:13:38+00:00May 22nd|