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Nurse Telephone Triage and Telemedicine Visits

In the last few months it’s likely that you have been providing a significant portion of your healthcare through online video visits. Adopting telemedicine technology if you didn’t already have it, figuring out new reimbursement rules and scheduling patterns, and just becoming effective at caring for your patients without being in the same room have [...]

By |2020-07-03T18:04:57+00:00June 9, 2020|

COVID-19 Nurse Telephone Triage – Learning from the Data

The COVID-19 pandemic has resulted in significant changes in the volume and types of calls received by telephone triage nurses. In this article we share an analysis of how those changes have impacted ClearTriage users in order to provide insights we hope will be helpful to triage nurses and nurse managers everywhere. Overall Call Volume [...]

By |2020-04-10T21:44:29+00:00April 9, 2020|

Customizing for COVID-19 Calls

Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need to supplement their guidelines with policies specific to your organization? Or what if you want to make changes to the Fever, Cough, and Trouble Breathing [...]

By |2020-07-03T18:06:34+00:00March 19, 2020|

Nurse Telephone Triage and Coronavirus (COVID-19) Protocols

Here are PDFs of the protocols available in ClearTriage and in the free COVID-19 version of ClearTriage, shared with the permission of Schmitt-Thompson Clinical Content: Current Adult COVID-19 Protocols Current Pediatric COVID-19 Protocols Changes in the Adult COVID-19 Protocols since the last version Changes in the Pediatrics COVID-19 Protocols since the last [...]

By |2020-08-04T02:04:07+00:00March 12, 2020|

How Many ClearTriage Subscriptions Do I Need?

In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of phone triage, you do not need a separate subscription for each individual nurse. They will share a pool of subscriptions and each nurse only uses [...]

By |2019-11-19T15:58:40+00:00November 19, 2019|

After Hours or Office Hours – Which Protocols Are Right for You?

The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will help by exploring the differences between the two in detail. The Basics First and foremost, if you have an after hours call center, you must [...]

By |2019-11-18T18:34:06+00:00October 10, 2019|

ClearTriage for After Hours Triage Services – Part 2 of 2

In our first blog article in this series we covered On-Call Hub from PQC Tech, an online call management platform that works with ClearTriage to provide an easy-to-use solution for after hours telephone triage services. This is typically our first recommendation for an after hours service looking for their first electronic triage system. [...]

By |2020-01-31T00:49:43+00:00September 4, 2019|

ClearTriage for After Hours Triage Services – Part 1 of 2

Can ClearTriage provide the Schmitt-Thompson protocols for an after hours nurse telephone triage service? That’s an interesting question. Interesting because the majority of ClearTriage customers, whether taking calls during the day or 24/7, are storing call notes in their EHR or a similar system designed to store patient information. In fact, our customers [...]

By |2019-09-05T19:35:10+00:00August 28, 2019|

Symptom Checkers and Nurse Telephone Triage

More than 80% of Internet users have searched for health-related information. They're checking on symptoms, trying to figure out what to do or where to go. Nurse telephone triage meets this same basic need: helping people get to the right location for care at the right time. Often the best service for your patients can [...]

By |2019-03-25T19:31:18+00:00March 15, 2019|

Annual Updates Part Two – Your Customizations

Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the new protocols for your nurses to use. But what happens during an update if you've previously customized one or more of the protocols? Do your [...]

By |2019-06-21T19:25:43+00:00October 30, 2018|