As the new year begins, we thought it might be interesting to take a look back over the last year to see what the most used telephone triage protocols were in ClearTriage in 2023. To do this, we compiled the data from all of the active ClearTriage accounts and sorted based on the number of [...]
As the healthcare industry continues to evolve, so does the demand for comprehensive insights and analytics. At ClearTriage, we recognize the importance of data-driven decision-making and are thrilled to announce our updated reporting capabilities! The reports outlined below are now available to all ClearTriage users with Administrator privileges and can be downloaded from ClearTriage and [...]
Do you want to make it easier for your nurses to sign in to ClearTriage, eliminating the need for them to remember and type in your shared Account ID and Account Password? Or do you want to record the nurse's department (or clinic or location) and use that for a more detailed breakdown in your [...]
A transcript taken from Carol Rutenberg's video The Nursing Process as the Basis for Telephone Triage. The nursing process is the basic standard of care for our profession, regardless of the specialty or the setting, but its applicability in telephone triage isn't always understood. So I'd like to share how it applies and how it [...]
A transcript taken from Carol Rutenberg's video What is Telephone Triage? Telehealth nurses use a variety of different types of modalities to provide care remotely. Under that umbrella of telehealth nursing, nurses utilize remote monitoring equipment such as blood pressure devices and cardiac monitors (eg. to track the progress of a patient with congestive heart [...]
As the 2023 clinical update cycle comes to an end, we wanted to take a moment to highlight the changes made this year to the clinical content used in ClearTriage: After Hours Protocols Office Hours Protocols Adult Care Advice Handouts Pediatric Care Advice Handouts After Hours Protocol Updates The 2023 annual updates to the After [...]
Single Sign-On (commonly referred to as "SSO") is functionality that allows your nurses to open ClearTriage without having to sign in with your Account ID and Account Password. This makes it easier for your nurses to open ClearTriage and can provide centralized IT control over who has access to ClearTriage. ClearTriage offers four SSO options: [...]
October is here, which means college classes are back in session and students are back on campus. For many students this means they are living away from home and relying on student health for their healthcare. Student health can encompass a wide variety of health promotion and treatment services, and usually involves nurse telephone triage. [...]
Are you receiving calls from patients concerned that they may have symptoms of monkeypox or with questions about a potential monkeypox exposure? Here at ClearTriage, we’ve been closely following the news surrounding the outbreak of monkeypox and have been working with the clinical authoring teams at Schmitt-Thompson Clinical Content (STCC) to provide you with the [...]
ClearTriage and Schmitt-Thompson Clinical Content responded quickly to the COVID-19 pandemic early in 2020, providing nurse telephone triage protocols for COVID-19 for all ClearTriage customers and a free version of ClearTriage with just the COVID-19 protocols to support COVID-19 hotlines. We regularly updated the COVID-19 protocols over the following 3 years. This blog article details [...]