EASY AND FAST

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FINISH CALLS IN LESS TIME

We won’t make promises we can’t keep – any change in your process can take time to get used to. But our users report that they are faster taking calls with ClearTriage than without it after just two weeks, letting them get more done in a day.

FIND THE RIGHT PROTOCOL QUICKLY

Start typing a protocol name or symptom and ClearTriage instantly displays just the results you need, while you type. Details about each protocol are conveniently displayed on the same screen, letting you quickly identify and choose the best protocol for your patient.

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TRIAGE QUESTIONS GROUPED BY DISPOSITION

Using Dr. Schmitt’s breakthrough approach of grouping questions by disposition, telephone triage questions can be quickly scanned. Only the first positive question needs to be selected, allowing the nurse to quickly identify the correct disposition and provide high quality advice with confidence.

LEARN IN JUST THREE MINUTES

ClearTriage was designed to be simple and intuitive. Our experienced software team regularly works with both new and experienced telephone triage nurses to measure and improve ClearTriage. The result is telephone triage software that is unbelievably easy to learn and use!

Video demo

GREAT CONTENT

MORE PROTOCOLS THAN THE BOOKS

ClearTriage has up to 407 protocols, 163 of which are not available in the print versions. These include Ear Piercing Questions, Eye Swelling, Hair Loss, Hoarseness and four Sleep Problems protocols. Plus 14 additional protocols for follow up calls.

See the list!
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KNOW YOU’RE USING THE LATEST CONTENT

Have confidence that you are using the latest telephone triage protocols. Books can be out of date soon after they are printed. ClearTriage content is updated every year. Urgent updates are released as they are needed. How old is that book you’re using?

SEND CARE ADVICE HANDOUTS

You explain care advice to the caller but know they won’t remember everything. Now you can send After Care Instructions in a text message or email directly to the caller. These handouts are written by Dr. Schmitt and Dr. Thompson and are peer-reviewed, concise, and match the advice recommendations in the protocols.

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VIEW INDEXES

PROTOCOLS FOR 98% OF YOUR TRIAGE CALLS

The Schmitt-Thompson protocols have been shown in studies to cover more than 98% of the triage calls that come into an ambulatory care practice. To see what’s covered, explore these four indexes of the protocols.

SIMPLE SETUP

Copy into any EHR with just one click!

WORKS WITH ANY EHR

ClearTriage automatically prepares comprehensive yet concise call notes that can be pasted into any EHR system without a complicated integration. ClearTriage is being used with Epic, Greenway, Allscripts, Office Practicum, athenahealth, PCC, NextGen, eClinicalWorks, GE Centricity, Cerner and more!

NO INSTALLATION REQUIRED

ClearTriage is web-based and runs in the cloud, which means there is no software to install. And our simple copy/paste interface doesn’t require an expensive or time-intensive IT project to get working with your EHR. Just open a browser and you’re ready to take calls today!

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Accessible Anywhere

ACCESSIBLE ANYWHERE

Need to handle telephone triage calls from home when weather closes the practice? Have a new telephone triage nurse studying the protocols at home? ClearTriage can be run from any computer with an Internet connection.

SO MUCH MORE!

DRUG DOSAGES

Up-to-date dosage tables are available for ten OTC drugs including acetaminophen, ibuprofen and diphenhydramine. Easily find the correct dosage based on age/weight and formulation. Then click on the recommended dosage to include it in your call notes. (Available for Pediatric protocols only.)

Drug Dosage Table in ClearTriage
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DOCUMENTATION OPTIONS

While we provide recommendations on the most efficient and effective way to document triage calls, we understand that one size does not fit all. ClearTriage has 2 ways to document your triage and 3 ways to document your care advice. Whether your practice prefers to capture detailed question responses and care advice instructions or keep things simple and concise, ClearTriage has a solution.

TAKE YOUR ENTIRE CALL IN CLEARTRIAGE

ClearTriage provides a simple 3-step display of the Schmitt-Thompson protocols. The Call Notes section is always visible for recording caller and symptom information. The entire call can be handled in ClearTriage so you can focus on your patient.

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updates

ENJOY REGULAR UPDATES AND NEW FEATURES

We believe we have the easiest to use and most powerful telephone triage software available for your practice. But we also know it can be even better and we are constantly working to improve ClearTriage. We are committed to listening to and learning from our customers to regularly provide new features and other enhancements that you will love. These improvements are included with your subscription, so you get them automatically with nothing to buy and nothing to install.