In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of phone triage, you do not need a separate subscription for each individual nurse. They will share a pool of subscriptions and each nurse only uses [...]
The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will help by exploring the differences between the two in detail. The Basics First and foremost, if you have an after hours call center, you [...]
In our first blog article in this series we covered On-Call Hub from Heavy Technology Group, an online call management platform that works with ClearTriage to provide an easy-to-use solution for after hours telephone triage services. This is typically our first recommendation for an after hours service looking for their first electronic triage [...]
Can ClearTriage provide the Schmitt-Thompson protocols for an after hours nurse telephone triage service? That’s an interesting question. Interesting because the majority of ClearTriage customers, whether taking calls during the day or 24/7, are storing call notes in their EHR or a similar system designed to store patient information. In fact, our customers [...]
More than 80% of Internet users have searched for health-related information. They're checking on symptoms, trying to figure out what to do or where to go. Nurse telephone triage meets this same basic need: helping people get to the right location for care at the right time. Often the best service for your patients can [...]
Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the new protocols for your nurses to use. But what happens during an update if you've previously customized one or more of the protocols? Do your [...]
Dr. Schmitt, Dr. Thompson, and their team release updates to their nurse telephone triage protocols annually based on changes in national guidelines, research reviews, and feedback from users of the protocols. ClearTriage customers received updates to the office hours protocols this week, shortly after they were released to us by the authors. So as a [...]
Does your practice have patients who frequently call over the weekend? Would a decrease in these calls help make the weekend more pleasant for your on-call clinicians? Consider having your nurse triage staff call these patients on Thursdays or Fridays to check in and see if they are having any symptoms, need prescription refills or [...]
With over 50 million Spanish speakers, the United States now has the second-largest Spanish-speaking population in the world, after Mexico. While many Spanish speakers also speak English, only half self-identify as speaking English "very well". These numbers are hard to ignore, as is their impact on the delivery of healthcare in primary care settings. Studies [...]
We were grateful to be able to spend time talking about the legal aspects of documenting a nurse telephone triage call with Barbara Hansen, Legal Nurse Consultant with Medical Resource Network. We hope it's interesting and informative for you! Here’s an overview of our conversation: Barbara’s Background The Purpose of Clinical Documentation Clear, Concise and [...]