DECISION SUPPORT TOOLS IN TELEPHONE TRIAGE

Carol Rutenberg, MNSc, RN-BC, C-TNP discusses the value of using decision support tools (triage protocols) in nurse telephone triage, their potential drawbacks, and how best to use them to provide quality care.

In addition to the six short videos shared on our website, Carol’s training is also the basis for the American Academy of Ambulatory Care Nursing’s Telephone Triage Course which is available for purchase and eligible for 17.5 continuing education hours.

This video is hosted on YouTube. If network restrictions or other technical problems are preventing you from watching the video, try going to www.cleartriage.com/carol-videos using a different browser or from a different location.