Consider the Care Advice screen a “menu” from which the nurse delivers “a la carte”. Some callers may benefit from 3-6 pieces of information; others may only need 1 or 2. The triage nurse should select care advice as determined by the caller’s needs.
Try to limit your advice to 3 instructions and try to keep your comments brief (2 or 3 sentences per instruction). Reason: to improve caller’s memory of imparted information.
The most important care advice to give is the reasons to call back. These should be reviewed with the caller on every non-urgent call.
For more details, please review the Clinical User’s Guide.
