Generative AI and large language models (LLMs) are revolutionizing healthcare. From clinical documentation to virtual assistants, these tools promise faster workflows and deeper insights. But how do you harness that potential in nurse triage—where safety, empathy, and clinical accuracy are essential?
At ClearTriage, we believe AI should enhance the triage process, not replace it. That’s why we’re building new capabilities that allow ClearTriage to integrate seamlessly with AI and LLM workflows, always keeping the nurse’s clinical judgment front and center. And right now we’re looking for healthcare organizations that want to partner with us in this effort!
Meet the ClearTriage Copilot
One of the most exciting ways we’re exploring the use of AI in the nurse triage process is through a “Copilot” experience that assists nurses during triage—whether they’re on a call, chatting live with a patient, or responding to an EHR message. The Copilot uses available patient data—like a transcription of the initial assessment portion of the triage call or results from symptom checkers—to suggest answers to triage questions. Nurses can quickly confirm or reject these suggestions, allowing them to stay focused on clinical decision-making while working more efficiently.
In chat-based interactions, the Copilot can also generate follow-up questions that map to multiple parts of the triage protocol—maximizing the value of each question asked. It even helps nurses keep track of multiple chat threads at once, improving both speed and safety.
Smarter Quality Assurance
Evaluating nurse triage calls takes time, something that is a scarce resource for nurse leaders. ClearTriage can support an LLM in reviewing call recordings or transcripts, scoring them against customizable benchmarks to determine which calls the human reviewer should spend their time reviewing. Want to know if the nurse ruled out all of the triage questions before the positive triage question? Maintained a positive tone? Clearly communicated the plan of care? The AI can evaluate all of these.
Better Training for New Nurses
Training triage nurses takes clinical experience, strong coaching, and lots of practice. Using a combination of ClearTriage and AI, nurses can practice live conversations with simulated patients—using voice or chat. Trainers can choose a specific symptom or diagnosis, and the AI acts as the patient. These sessions can run in a “coaching” mode, with real-time tips, or in an “evaluation” mode to assess performance.
How does this work?
For those of you with a technical bent, know that we’ve redesigned ClearTriage with a flexible, API-first architecture—making it easy to pair with your existing AI tools. Whether you’re working with OpenAI, Google, Anthropic, AWS, Azure, or an in-house model, you can connect AI’s interpretive power with ClearTriage’s reliable clinical content. You retain control over your data and patient privacy—while unlocking new ways to support your care teams.
AI + ClearTriage = A Powerful Combination
As healthcare continues to evolve, we’re committed to helping our customers thoughtfully explore the opportunities of AI—without compromising the clinical reliability that nurse triage demands. Is your organization ready to help create the future of nurse triage?
Let’s talk about how ClearTriage can support your AI strategy. Contact us today to learn more.
ClearTriage is a web-based decision support tool for telephone triage nurses and the leading provider of the Schmitt-Thompson telephone triage protocols. Is your organization ready to help create the future of nurse triage? Contact us today to learn more.
