Schmitt-Thompson Clinical Updates for Telephone Triage Nurses
Dr. Barton Schmitt and Dr. David Thompson are the authors of the telephone triage protocols used in ClearTriage. They also write a periodic newsletter for telephone triage nurses to share information about telephone triage including guidance on particular protocols and help with current media topics (e.g., Zika or Ebola).
Here are links to current and past issues of the “Clinical Updates” newsletter. We’ve marked some of our favorites.
“Dry” Drowning – Sailing Through Parental Concerns
Improving Health Literacy Skills in Your Call Center
When Time is of the Essence – Efficiency Tips for Phone Triage
Asking the Right Questions at the Right Time
“Mutant” Head Lice Reports Drive Triage Nurses Buggy
Zika Virus – Preparing Your Call Center for Patient Questions
COPD Post-Hospitalization Triage and Follow-Up
Smoking Cessation – Tips for Helping Callers Quit
Ebola Virus Disease
Enterovirus-D68 Associated with Severe Respiratory Illness in Children
Measles Outbreak – How to Spot
Triage of Patients with Heart Failure Post-Hospitalization
The Polar Vortex and Frostbite