Nurse Telephone Triage and Telemedicine Visits
Telemedicine visits are an important option when scheduling patient visits with providers. Since triage nurses may recommend a visit type or even directly schedule the patient visit, they often need…
Posts by ClearTriage
Meet the Nurses Behind the Schmitt-Thompson Protocols
In honor of National Nurses Week, this special webinar celebrated the dedicated nurses who contribute their clinical expertise to the development and ongoing refinement of the Schmitt-Thompson protocols used in…
Cecilio Murillo on Connecting Multiple EHRs with Salesforce
We’re excited to share this recorded webinar featuring Cecilio Murillo, System Vice President of Ambulatory Access Strategy and Operations at CommonSpirit Health. As the second largest non-profit health system in…
Kathleen Martinez Interview – Listening with Kindness in Triage Calls
We’re proud to share this recorded webinar featuring Kathleen Martinez, Clinical Manager of the After Hours Nurse Triage Line at Children’s Hospital Colorado and Past President of the American Academy…
Carol Rutenberg on Nurse Telephone Triage and Decision Support Tools
We’re thrilled to share this recorded webinar featuring Carol Rutenberg, a leading expert in nurse telephone triage. With decades of experience as an author, trainer, and consultant, Carol has shaped…
Meet Dr. David Thompson
Listen to our conversation with Dr. David Thompson, Senior Medical Editor and the driving force behind the adult triage protocols used in ClearTriage. In this webinar, we talked about his…
The Nursing Process as the Basis for Telephone Triage
A transcript taken from Carol Rutenberg’s video The Nursing Process as the Basis for Telephone Triage. The nursing process is the basic standard of care for our profession, regardless of…
What is Nurse Telephone Triage?
A transcript taken from Carol Rutenberg’s video What is Telephone Triage? Telehealth nurses use a variety of different types of modalities to provide care remotely. Under that umbrella of telehealth…
Improving Caller Compliance with the Triage Disposition
Disposition Guidance is a new feature designed to improve patient compliance with the nurse’s plan of care. Disposition Guidance helps the nurse provide consistent and clear instructions as to where…
Creating a COVID-19 Screening Form in ClearTriage
If your triage nurses are scheduling an in-person visit, do they ask a series of COVID-19 screening questions? If so, you can incorporate this screening process into ClearTriage by creating…
What Do I Know?
The following article was originally published in ViewPoint, the official newsletter of the American Academy of Ambulatory Care Nursing. We believe it shows the importance of nurse telephone triage and…
Customizing for COVID-19 Calls
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need…