Top Telephone Triage Protocols of 2025
As we welcome 2026, it’s the perfect time to look back at the most utilized ClearTriage telephone triage protocols of 2025. Continuing from our analyses of the top protocols in…
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Telehealth Nursing: It’s More Than a Question and a Click
In this webinar, Kathryn Koehne, DNP, RN, AMB-BC, C-TNP explored the deeper dimensions of telehealth nursing beyond technology and checklists, with a focus on communication, intuition, person-centeredness, and presence. Drawing…
The Art and Science of Telephone Triage with Liz Greenberg
In this webinar, Dr. Liz Greenberg explored the “3 C’s” of effective telephone triage—Context, Connection, and Collaboration—and how they shape the real work that happens in the middle of every…
Insights from a Triage Pioneer: An Interview with Dr. Barton Schmitt
In this special session, Dr. Barton Schmitt—the pediatrician, author, and visionary behind the gold-standard Schmitt-Thompson telephone triage protocols—shared the story of how the protocols came to be, how they’ve evolved,…
Generative AI and ClearTriage: Enhancing Nurse Triage Without Losing the Human Touch
Generative AI and large language models (LLMs) are revolutionizing healthcare. From clinical documentation to virtual assistants, these tools promise faster workflows and deeper insights. But how do you harness that…
From Idea to Impact: The Story Behind ClearTriage
In this special webinar, ClearTriage co-founders Dave Schmitt and Pete Allen shared the story of how ClearTriage came to be—from a simple idea sparked by a real-world challenge to a…
Top Telephone Triage Dispositions of 2024
The Schmitt-Thompson nurse telehealth protocols used in ClearTriage are designed to help reduce unnecessary use of high-cost resources like 911 and the ED. But what does that look like in…
An Interview with Julie Ortiz on Building Triage4Pediatrics
In our latest 10 for 10 webinar, we had the privilege of sitting down with Julie Ortiz, RN and founder of Triage4Pediatrics, to hear the remarkable story of how her…
Nurse Telephone Triage and Telemedicine Visits
Telemedicine visits are an important option when scheduling patient visits with providers. Since triage nurses may recommend a visit type or even directly schedule the patient visit, they often need…
Meet the Nurses Behind the Schmitt-Thompson Protocols
In honor of National Nurses Week, this special webinar celebrated the dedicated nurses who contribute their clinical expertise to the development and ongoing refinement of the Schmitt-Thompson protocols used in…
Cecilio Murillo on Connecting Multiple EHRs with Salesforce
We’re excited to share this recorded webinar featuring Cecilio Murillo, System Vice President of Ambulatory Access Strategy and Operations at CommonSpirit Health. As the second largest non-profit health system in…
Kathleen Martinez Interview – Listening with Kindness in Triage Calls
We’re proud to share this recorded webinar featuring Kathleen Martinez, Clinical Manager of the After Hours Nurse Triage Line at Children’s Hospital Colorado and Past President of the American Academy…