In this webinar, Dr. Liz Greenberg explored the “3 C’s” of effective telephone triage—Context, Connection, and Collaboration—and how they shape the real work that happens in the middle of every triage call. Drawing on her extensive experience in telehealth and nursing education, she shared stories and insights that highlighted the blend of clinical skill and compassionate communication triage nurses use every day.
This webinar was recorded as part of ClearTriage’s Informational Webinar Series. Click here to learn more about the these sessions or to register for upcoming webinars.
