We’re happy to see that some of you have started using the triage-to-telemedicine feature we released a couple weeks ago! You’re marking triage questions as “Video Visit Eligible” in order to prompt your nurses to offer a video visit to those callers.

However, we’re also hearing from some of you that you’re not sure where to start. You’re wondering which symptoms would be the easiest, safest, and most practical to begin seeing in telemedicine visits.

We’ve teamed up with Dr. Mick Connors, founder of Anytime Pediatrics, to provide you with a starting point. Dr. Connors identified five of Dr. Barton Schmitt’s pediatric telephone triage protocols that naturally lend themselves to video visits while at the same time highlighting different ways that you can use telemedicine. He then went through the triage questions in those protocols to determine which situations could easily and safely be seen in a video visit. The protocols are:

1. Diarrhea
2. Eye – Pus or Discharge
3. Head Injury
4. Rash – Widespread While On Drugs
5. Skin – Bruises, Cuts and Scrapes

A portion of a sample triage-to-telemedicine protocol

If you would like us to send you PDFs of Dr. Connor’s suggestions, just click on the button below.


As you review these suggestions, you may realize that your organization wants to approach these symptoms slightly differently than Dr. Connors. Maybe you’re more conservative in what you want to see in a video visit, at least to start with. But that’s the beauty of triage-to-telemedicine within ClearTriage. You get to choose the specific triage questions your organization wants to refer to your video visits. Read more about how to do this in my previous blog article Connecting Telemedicine and Nurse Telephone Triage.

A special thank you to Dr. Mick Connors, founder of Anytime Pediatrics, for his help with these samples. Dr. Connors developed Anytime Pediatrics because he sees the opportunity for telemedicine to foster the relationships of patients, families and pediatricians. As a pediatric emergency physician he has seen the fragmentation and lower quality of care offered in a variety of offerings outside the medical home. Anytime Pediatrics works with pediatricians to help them successfully incorporate telemedicine into their practice.

If you’re interesting in supplementing your after hours nurse triage with physician telemedicine visits, Anytime Pediatrics can integrate with your after hours service to support you in taking video calls or they can take them for you with their growing number of board-certified “anytime” pediatricians. Dr. Connors and Anytime Pediatrics are eager to help patients connect with a trusted pediatrician. If you’re interested in telemedicine and are looking for support during the daytime or after hours or just for some old-fashioned brainstorming, contact Anytime Pediatrics to learn more.