Creating a COVID-19 Screening Form in ClearTriage
If your triage nurses are scheduling an in-person visit, do they ask a series of COVID-19 screening questions? If so, you can incorporate this screening process into ClearTriage by creating…
Posts by ClearTriage
What Do I Know?
The following article was originally published in ViewPoint, the official newsletter of the American Academy of Ambulatory Care Nursing. We believe it shows the importance of nurse telephone triage and…
Customizing for COVID-19 Calls
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need…
After Hours or Office Hours – Which Protocols Are Right for You?
The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will…
Annual Updates Part Two – Your Customizations
Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the…
Annual Updates Part One – Publishing is Easy!
Dr. Schmitt, Dr. Thompson, and their team release updates to their nurse telephone triage protocols annually based on changes in national guidelines, research reviews, and feedback from users of the…
Tuck-In Calls in Primary Care
Does your practice have patients who frequently call over the weekend? Would a decrease in these calls help make the weekend more pleasant for your on-call clinicians? Consider having your…
A Legal Perspective on Nurse Telephone Triage Documentation
We were grateful to be able to spend time talking about the legal aspects of documenting a nurse telephone triage call with Barbara Hansen, Legal Nurse Consultant with Medical Resource…
Does Offering Telephone Triage Make Business Sense?
In this conversation with Paul D. Vanchiere, MBA of Pediatric Management Institute, we explore the financial implications of practices and clinics offering nurse telephone triage. ClearTriage: It’s exciting to be…
Customer Interview – Advanced Pediatric Associates
This interview shares the perspective of Audra Bailey, Clinical Manager in charge of nurse triage at Advanced Pediatric Associates, a large multi-location pediatric practice in the suburbs of Denver. The…
Customer Interview – Privia Health
In this interview we talk with Chris Phillips, RN, BSN, CCM, CPHQ and Lead Care Manager for Privia Health’s Care Advice Line. Chris has implemented ClearTriage within 2 large ACOs…
Customer Interview – Sawtooth Mountain Clinic
This is the second in a series of articles introducing you to some of our customers. We all learn and grow from sharing in the experiences of others, we hope…